As Founder and Lead IT Consultant at Core Concept Technologies, I managed IT operations, provided Tier I/II support, and led staff training. I designed and implemented network solutions using Visio, oversaw network rollouts for commercial and government clients, and performed server repairs and Active Directory management. Additionally, I deployed remote access tools like Avocent and TeamViewer to support off-site infrastructure.

I coordinated cross-functional teams on large-scale data center projects, ensuring smooth buildouts and migrations. I managed network infrastructure, including routers, switches, and firewalls, while overseeing documentation for configurations and troubleshooting. Leading two teams of 8+ technicians, I handled server installations, cable dressing, and IP configuration, preparing systems for handoff to Network Operations Engineers.

As a Network Support Specialist, I supported network infrastructure for 3,000+ users across multiple buildings in Washington, DC, including The World Bank Group's Data Center. I used BMC Remedy for incident management and asset tracking, maintained Active Directory, and resolved network and end-user issues. I also led junior technicians in cable pulls and office moves, ensuring timely project completion.

I demonstrated strong punctuality and managed daily work routes, handling 3-6 orders involving cabling installations, VoIP systems, and network troubleshooting. Skilled in installing, terminating, and certifying Fiber, Cat 5e, and Cat 6 cables, I also supported complex telecom systems such as PBX and unified communications. I enhanced user experience through customer support, training, and system improvements while troubleshooting hardware and software issues across devices like PCs, printers, and copiers.